Refund policy

OVERVIEW

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition you received it: unused, unworn, with tags (if applicable), and in its original packaging. You will also need proof of purchase (receipt or order confirmation).

HOW TO START A RETURN

To initiate a return, please contact us at:
avenorabeauty@yahoo.com

Once your return request is approved, we will provide instructions on how and where to send your package.

Please note: Returns must be sent to the return address we provide. Items sent back without first requesting a return will not be accepted.

If applicable, we may provide a return shipping label after your return is approved.

RETURN ADDRESS

5633 Stradella Drive Boca Raton, FL 33433

DAMAGES & ISSUES

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

EXCHANGES

The fastest way to get the item you want is to return the original item (once approved) and place a separate order for the new product.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Perishable goods (such as food, plants, or flowers)

  • Custom or personalized items

  • Personal care and skincare products (if opened or used)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item qualifies for a return, please contact us.

EUROPEAN UNION (14-DAY COOLING OFF PERIOD)

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible, the item must be unused, unworn, with tags (if applicable), and in its original packaging. Proof of purchase is required.

REFUNDS

Once we receive and inspect your return, we will notify you regarding approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
avenorabeauty@yahoo.com